Comments on: How can charities use social media to meet their goals?

By: Simon Forrester

Simon Forrester — Wed, 23 Oct 2013 13:47:00 +0000

Thanks Lucy for this and for being our guide through the social media labyrinth. Lucy offers sanity, clear strategies & practical top tips for any organisation who feels bewildered and confused in the new world order.

By: Sue Randall

Sue Randall — Thu, 03 Oct 2013 13:53:00 +0000

I have seen at first hand how Lucy can provide clear, practical advice to those that find the world of social media slightly mystifying. So her blog doesn’t disappoint. A generous dose of common sense, with no jargon. Thanks again Lucy.

By: Ben May

Ben May — Tue, 01 Oct 2013 15:30:00 +0000

Thanks Lucy, some great points here. I work for a non-profit organisation and in the last few years social media has become an invaluable source of traffic to our site and has enabled us to share our messages and content widely. We have rolled out twitter to our senior members of staff and this is a great way of spreading resources so that the workload doesn’t just fall on one person/team.

By: Harps Kondel

Harps Kondel — Mon, 30 Sep 2013 15:46:00 +0000

Lucy has highlighted, in a clear and concise way, the key issues many charities face when using social media. Resource must be finely managed. Because of the nature of social media the public expect their feedback to be responded to almost immmediately, often they use social media to make a complaint. In many charities, this element of complaint handling is done by the ‘digital team’ who are deemed to be the digital experts, however, in my view a good supporter care team should be able to respond to both on and offline complaints perfectly competently!

By: Judy Niner

Judy Niner — Thu, 26 Sep 2013 20:31:00 +0000

Lucy demystifies social media and gives good practical advice, helping us prioritise and allocate resources. Thanks.